1. Order Processing Time

  • All orders are processed within 24 hours of order confirmation.
  • Orders placed before our daily cut-off time may be dispatched the same day.
  • Orders placed on Sundays or public holidays will be processed on the next working day.

2. Same Day Dispatch

We aim to dispatch orders on the same day whenever possible to ensure fast delivery.

However, in rare cases such as high order volume or unforeseen circumstances, dispatch may be delayed by 1–2 working days.

3. Shipping Time

Estimated delivery time:

  • Metro Cities: 2–4 working days
  • Other Locations: 3–7 working days

Delivery time may vary depending on courier service and location.

4. Shipping Charges

  • Shipping charges (if applicable) will be displayed at checkout.
  • We may offer free shipping on selected products or promotional offers.

5. Order Tracking

  • Once your order is shipped, tracking details will be shared via SMS or email.
  • Customers can track their order using the provided tracking number.

6. Delays in Delivery

We are not responsible for delays caused by:

  • Courier company issues
  • Natural disasters
  • Government restrictions
  • Incorrect shipping address provided by customer

7. Incorrect Address

If a customer provides an incorrect or incomplete address, we are not liable for non-delivery.

Reshipping charges may apply.

8. Contact Information

For shipping-related queries, contact us at:

📧 Email: uagaudio@gmail.com