FAQ
Do you offer Cash on Delivery (COD)?
Yes, Cash on Delivery (COD) is available on selected products and locations.
To confirm COD orders and avoid fraudulent bookings, we require a ₹99 advance payment.
This amount is adjusted in your final order total.
Orders will be processed only after the ₹99 confirmation payment is received.
How fast do you ship orders?
We aim for same day dispatch for all confirmed orders.
Delivery usually takes 2–7 working days depending on location.
How can I track my order?
Once your order is shipped, tracking details will be shared via SMS or email.
You can track your order using the tracking number provided.
What if I receive a damaged or defective product?
We accept returns only in case of manufacturing defects.
To claim a return:
- Record a proper unboxing video
- Email it within 24 hours of delivery to: uagaudio@gmail.com
Without a valid unboxing video, returns will not be accepted.
Do you accept returns for change of mind?
No.
Returns are only accepted for manufacturing defects.
How long does refund take?
Once the returned product is received and inspected, refund is processed within 5–7 working days to the original payment method.
Are your products original?
Yes.
We deal only in genuine and quality-tested products.
Is online payment safe on your website?
Yes.
All payments are processed through secure third-party payment gateways. We do not store card details.
Can I cancel my order?
Orders can be cancelled before dispatch.
Once shipped, cancellation is not possible.
How can I contact customer support?
You can contact us at:
